Visitor guest houses and Bed & Breakfasts can be extremely profitable small businesses if you make an impression on your guests and acquire loyal, coming back customers. Many guests choose B&B’s due to their cosy and welcoming sensation which is often lost on big hotels. If you feel your guest home could be cosier this winter below are a few tips on how to create the homely really feel which guests simply can’t withstand.
The Entrance
First impressions count, and when you’re not fully booked a good inviting entrance hall and exterior may attract last minute customers. If you have an indicator always make sure it’s accurate in showing whether you have vacancies or not. Passers-by are unlikely to come in for those who have your “no vacancies” sign exhibiting which could lose you potential custom made if you do actually have vacancies. Simply sustaining the garden to ensure it’s neat and tidy that shows to your guests that you are proud of your guesthouse and the interior will probably be as well-kept.
The Rooms
Simple cleanliness may seem like a patronising suggestion for guest house owners, yet a lot of hotels fall below an acceptable regular for guests. Clean, high quality resort bedding is a necessity as convenience should be at the forefront of your B&B’s aim. Never forget the small things which usually need cleaning, grime around skirting boards and architraves can be quickly forgotten but easily spotted from your guests. Make sure everything’s pristine plus make a checklist if it helps you to keep in mind every single aspect of the room which requirements cleaning.
Add a touch of luxurious to your B&B rooms by having dressing gowns, towels and house slippers for your guests. Small gestures display your guests that you care about all of them staying and can make them feel extremely delightful.
The Service
Excellent customer service is vital, particularly in guest houses, little hotel and B&Bs. Many visitors choose these options because they take pleasure in the personal service and often enjoy liaising with the small team of personnel. Always show interest in your guests’ lives – you could ask them exactly what they’ve been doing and what provides them to the area. Offering tourist tips to them is a nice touch because you’ll more than likely be well familiar with the area – have maps on request too. If you make your own guests feel at home they’re very likely to return in the future.
The Exposure
On the web exposure for your new business is essential. To be able to continually increase your customer numbers, you will have to make more people aware of your brand-new guesthouse. Using social media to promote your company can really help to spread the word of the new, luxurious B&B. Hosting contests online can help to gain more supporters and followers for your Twitter and Facebook information. Once you have a fan-base, engage with these to sustain their interest and write-up any news and events that are to take place at your guesthouse. Address your own guests/potential customers personally to show a person take great interest in your visitors.
Your main aim should be to make your own guests feel welcome and comfy in their stay. If you have good meals, cleanliness and service standards you are more likely to get returning customers. Keep in mind – the customer’s always correct!